FULL RESUME
Joe Coppola
Director · Enterprise AI · Technical Product Owner
joecoppola.ai · joeplayspiano@gmail.com
EXPERIENCE
Professional Experience
Director, Product Owner – Underwriting AI
Travelers
September 2023 – Present
- •Spearheaded development and launch of a generative AI underwriting solution in under seven months, driving 11 enhancements in two months across eight releases
- •Presented to Executives and secured alignment with underwriting leadership for continued AI expansion
- •Revitalized an LLM evaluation framework and drove a new implementation to production within two months
- •Established the Underwriting AI Advocate role to drive education, training, and early AI adoption across the organization
- •Advised senior leadership on resource allocation and strategic alignment
Software Engineer I
Travelers
October 2021 – September 2023
- •Led a remote team of Quality Engineers supervising test planning, automation strategies, and code reviews
- •Served dual role as Product Owner, maintaining the backlog and aligning feature releases with business objectives
- •Rebuilt business partner trust by delivering solutions under tight timelines
IT Leadership Development Program (ITLDP)
Travelers
June 2017 – October 2021
- •One of only 12 candidates selected from hundreds of applicants for this premier technology leadership pipeline
- •Completed four rotations including Agile Transformation Office Manager, Journey Team Product Owner, and Technical Team Lead
- •Drove agile maturity across multiple lines of business and led test strategy overhauls for high-visibility initiatives
Sr. IT Operations Specialist
Travelers
November 2014 – June 2017
- •Oversaw high-priority infrastructure and application alerts in a 24/7 mission-critical environment
- •Engaged key stakeholders, executives, and external vendors including Dell/EMC, Microsoft, Cisco, and IBM to resolve escalations
- •Served as central escalation point for high-stakes incidents
Sr. Service Desk Consultant
Travelers
April 2012 – November 2014
- •Ranked in top 1% of call center representatives organization-wide
- •2013 HDI Analyst of the Year Winner — CT Chapter
- •2013 Travelers Lifesaver of the Year Winner
SKILLS & TECHNOLOGIES
Tools of the trade.
CERTIFICATIONS & EDUCATION
Credentials.
AWS Cloud Practitioner
Amazon Web Services · 2023
SAFe 4 Scrum Master & Agilist
Scaled Agile · 2019
ITIL Foundational
2018
CompTIA A+
2010
BA in Music
Central Connecticut State University · May 2008 · 90-minute memorized senior piano recital performed to an audience of 200
COMMUNITY & VOLUNTEERING
Giving Back.
Travelers Championship Walking Scorer
PGA Tour · Volunteer · 13 consecutive years · One of the most coveted volunteer roles at the event
Hole in the Wall Gang Camp
Volunteer · Paul Newman's camp for children with serious illnesses
ITLDP Advocate & Mentor
Travelers · Recruited new ITLDP candidates and mentored emerging technology talent within the program